Order Information and Process

Shipping

We ship domestically and internationally using FedEx and UPS.

We offer free standard shipping for all domestic orders over $50 before tax and all international orders over $150 before tax. The cost of expedited shipping is calculated at checkout.

Please allow 3-4 business days for orders to be processed and shipped. Orders requiring expedited shipping must be placed before 12 PM EST to ensure same day shipping. Orders do not ship on weekends or holidays.

All orders shipped outside of the U.S. may be subject to local customs fees or duties. Every country has different procedures and fees for incoming packages. Annika Inez does not have information on customs or duties and is not able to estimate these charges. Customs processing may delay packages.

Discounts/Vouchers

Discounts and vouchers cannot be combined with any promotions or free shipping unless stated otherwise. Discounts and coupons may not be used to purchase gift cards.

Order Confirmation

Your receipt or order confirmation does not signify our acceptance of your order, nor does it constitute a confirmation of our offer to sell. Annika Inez reserves the right to accept or decline your order for any reason, at any time after the receipt of your order. We will contact you via phone or email if your order cannot be completed. In the instance that the Annika Inez website has charged your account at checkout, we will process a refund. For assistance, please contact the Annika Inez office at hello@annikainez.com or 718.488.0400.

Returns and Exchanges

We want you to be completely satisfied with your jewelry. If you are not completely satisfied, you may return unworn merchandise in its original condition for a full refund minus shipping and handling within 14 days of receipt. All sale merchandise is final sale.

Please email us at hello@annikainez.com to receive a return authorization (RA) number. The RA number must be marked on the outside of the package. Packages without an RA number will not be accepted.

Shipping and handling costs are not refundable and Annika Inez is not responsible for return shipping. Return shipping must be pre-paid via an insured delivery provider (USPS, UPS, or FedEx).

After we receive the return, it will take 10-12 business days for us to process. Credit for returned item(s) will be refunded in the same form of payment in which it was received and should appear on your next statement. You will receive an email confirming the completion of the return.

If you have received an incorrect item or if the item was damaged upon arrival, we will repair or replace it at no cost to you. We will issue a return shipping label and send a replacement back to you as soon as we receive the wrong or damaged item. Claims must be made within 7 days of receipt.

We do not offer merchandise exchanges. If you would like an item in place of another, simply return the original purchase by following the guidelines for a return and place a new order for the item you would like.

Repairs

Please see 'Product Care and Information' below on how to keep Annika Inez jewelry in good condition.

If jewelry has been damaged over time, we are able to offer repairs for a fee. Charges are assessed once the item for repair has been received and evaluated by our team. To request repairs, please contact our office at hello@annikainez.com for a return authorization (RA) number. The RA number must be marked on the outside of the package. Packages sent without RA numbers will not be accepted.

Annika Inez is not responsible for return shipping and handling. Merchandise must be shipped via an insured delivery provider (USPS, UPS, or FedEx).

Product Care and Information

Annika Inez jewelry is designed and manufactured to the highest quality standards, but require gentle handling because they are made by hand. When jewelry is not being worn, keep it stored in an Annika Inez pouch or jewelry box. Proper care and maintenance will preserve their beauty and shine.

14kt Gold Filled 14kt gold fill is a technique where 14 karat gold is heat bonded to a core of brass. 14kt gold fill is legally required to contain 1/20th of its weight in gold, which is a much higher gold content than gold plating. This results in a product that will not fade and continue to shine like pure gold. With proper care, a 14kt gold filled piece can be worn for 10-15 years without showing any signs of wear. Delicate chains, however, wear off faster and need to be cleaned more often. Because Annika Inez jewelry is handmade with formable materials, there may be visible, but strategically placed seams.

Care should be taken to protect the layer of gold from being worn away or nicked when cleaning. Do not use abrasive compounds to clean the jewelry. The best way to care for gold filled jewelry is to scrub gently with an old, soft toothbrush and a mild dishwashing liquid. Rinse and lay on a towel to dry. Be sure it is completely dry before storing.

Sterling Silver Sterling silver is not only beautiful, but also durable. Exposure to air, dust or other elements, particularly those containing salt and sulfur, may cause sterling silver to tarnish more rapidly, but silver that is regularly worn needs less care and will last a lifetime. We encourage you to wear your silver jewelry every day for best condition or store it in a safe and dry place. There are a number of non-abrasive polishes on the market specifically designed to remove tarnish. Always read the warning label and take care when using polishes on your jewelry.

Borosilicate Glass Borosilicate glass is much sturdier than standard, everyday glass because its boron trioxide content makes it less volatile. In fact, this is the specific kind of glass that laboratories and restaurants use. We use borosilicate glass for our jewelry so that each piece is beautiful and strong and has a pleasant weight. Because we work with a local glass blower in Brooklyn to make our borosilicate glass jewelry, each piece is unique and has the mark of human craftsmanship.

Oxidized Finish An oxidized finish (labeled as OXSS) is the deliberate blackening of crevices of a sterling silver object to make its decorative details stand out more clearly. Take care as this finish can be removed by overzealous cleaning and polishing.

All materials are sourced from New York and crafted in New York.

If you have any additional questions regarding product care, please contact us at hello@annikainez.com or 718.488.0400.

by boe

After 13 years as by boe, we have made the decision to transition the brand to our founder’s name, Annika Inez.

In creating an eponymous collection, Annika brings along the best of by boe while exploring new materials, collaborations, and design directions.


For any questions/concerns, please email us at hello@annikainez.com or call 718.488.0400.